Thank you for shopping at Tievano. This policy explains our shipping destinations, delivery charges, processing arrangements, delivery estimates, and tracking information.
Shipping Destinations
Tievano currently ships to eligible addresses within the United States. We do not offer international shipping at this time.
Available delivery options are confirmed when you enter your shipping address during checkout.
Standard Shipping Rates
Orders below $80.00 USD: Standard Shipping costs $4.00 USD.
Orders of $80.00 USD or more: Free Standard Shipping.
Applicable shipping charges are displayed during checkout before payment. The final shipping amount is based on the eligible order total and delivery address.
Order Processing
Orders are prepared and dispatched during our regular business operations, Monday through Friday, excluding applicable public holidays.
Our shipping configuration includes a 2-business-day fulfillment fallback when automated delivery predictions are unavailable. This fallback is not a guarantee that every order will be dispatched within exactly two business days.
Additional processing time may be needed for order verification, payment issues, inventory availability, or unexpected operational disruptions.
Order Cutoff Time
Daily cutoff: 1:00 PM in our Shopify timezone, (GMT-08:00) Pacific Time (US & Canada).
This timezone follows daylight saving time, meaning the actual offset changes to GMT-07:00 during the daylight-saving period.
Orders submitted after the daily cutoff generally enter the next business day's processing schedule.
Orders submitted during weekends or applicable holidays normally begin processing on the following business day.
Estimated Shipping Transit
Our Standard Shipping transit estimate is 2–5 business days after dispatch.
This is an estimate, not a guaranteed delivery date. Actual transit time can vary depending on destination, carrier operations, weather, public holidays, and other delivery conditions.
Total Delivery Estimates
Total delivery time includes preparation and shipping transit.
Shopify may display automated delivery-date predictions based on available fulfillment information. When automatic predictions are unavailable, the configured fulfillment fallback is 2 business days.
Customers should review the estimated delivery information presented during checkout. Estimates may change as shipment information becomes available.
Shipment Tracking
Tracking information is provided for shipped orders.
Once an order is dispatched and tracking information is available, the customer receives the relevant shipment information through the contact details associated with the order.
Tracking updates can take time to appear after a shipping label is created or a package is handed to the carrier.
Visit our Track Your Order page for tracking instructions and additional assistance.
Shipping Address Accuracy
Customers are responsible for entering a complete and accurate delivery address during checkout.
Please check the recipient name, street address, apartment or unit number where relevant, city, state, ZIP code, and required phone number.
If you notice an address error, contact support@tievano.shop as soon as possible.
Address changes may be possible before fulfillment, but cannot be guaranteed after a package has entered shipment processing or been dispatched.
Delivery Delays
Delivery delays can occur because of carrier interruptions, severe weather, public holidays, transportation problems, incorrect addresses, or circumstances outside the normal delivery schedule.
We will assist customers with available shipping information and appropriate carrier inquiries when a delivery issue is reported.
Missing or Lost Packages
If your order has not arrived within the estimated delivery period, review the available tracking information and contact support@tievano.shop with your order number.
We will review available shipping records and assist with an appropriate investigation or resolution based on the circumstances and applicable consumer rights.
Packages Marked Delivered
If tracking shows delivered but the package cannot be found, please check the delivery location, mailbox, parcel locker, building reception, and any available delivery notifications.
If the package remains missing, contact our support team so we can review the situation.
A delivery scan does not automatically determine the resolution of every missing-delivery complaint.
Incorrect, Damaged, or Defective Deliveries
If a product arrives damaged, defective, or different from the item ordered, contact support@tievano.shop with your order number and a description of the issue.
Photographs may be requested where useful for investigating a product or shipping problem.
We will explain the available return or resolution procedure. Customer rights under applicable law remain unaffected.
Order Cancellations
Customers may request cancellation within 1 hour after placing an order, subject to fulfillment status.
If an order has already been dispatched or can no longer be stopped, the applicable return process may apply after delivery.
Contact Information
Store: Tievano
Website: tievano.shop
Email: support@tievano.shop
Phone: +1 703-941-2785
Business Address: 1618 East Ave, McLean, Virginia 22101, United States
Support Hours: Monday–Friday, 8:00 AM–4:00 PM, Shopify timezone (GMT-08:00) Pacific Time (US & Canada), with seasonal daylight-saving adjustment.
Email Response: Within 24 hours.
For more information, visit our Contact Us or Return & Refund Policy pages.