Return & Refund Policy

Tievano accepts eligible returns within 28 calendar days after delivery. This policy explains how customers can request a return, the responsibilities involved, and how refunds are handled.

28-Day Return Window

Eligible return requests must be submitted within 28 calendar days from the delivery date.

The return period begins when the purchased item is delivered, not when the order is placed.

Return Eligibility

We accept eligible non-defective returns, including items customers decide not to keep, subject to the conditions described in this policy.

For a non-defective return, the product should be in its original condition, without excessive wear, use, alteration, or damage caused after delivery.

Original packaging, accessories, and product tags should be included where reasonably available.

Customers may reasonably inspect an item to determine whether it suits their needs.

Damaged, defective, misdescribed, or incorrectly supplied items are reviewed separately, with any applicable legal rights preserved.

How to Request a Return

To request a return, contact support@tievano.shop within the 28-day return window.

Please provide your order number, the email address used during checkout, the product being returned, and a brief description of the reason.

For damaged, defective, or incorrect items, include photographs where available to help us assess the problem.

Customers may also submit a request using the available self-service return functionality in their Shopify customer account.

Our team will review the request and provide the applicable return instructions.

Return Shipping for Non-Defective Items

For non-defective or change-of-mind returns, the customer is responsible for arranging and paying for return shipping.

The customer must obtain a suitable shipping label, securely package the product, and send it to the authorized return destination provided through the return process.

We recommend a trackable shipping service and retaining proof of postage.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, contact support@tievano.shop promptly.

We will review the issue and provide instructions for an appropriate return, replacement, refund, or other applicable remedy.

Where the problem results from our error or a covered product defect, return-shipping costs and the remedy will be handled according to the circumstances and applicable consumer protection requirements.

Customers should not purchase a return label for a reported seller-fault issue until they receive instructions from our support team.

Return Shipping Labels

For customer-preference returns, customers arrange and pay for their own return shipping labels.

For reported defective, damaged, or incorrect items, contact Tievano first so we can provide the appropriate instructions and confirm the return-shipping arrangement.

Where a return label is supplied by Tievano, customers should follow the accompanying instructions for downloading, printing, attaching, and using that label.

Authorized Return Address

The correct return destination is provided through our return authorization process.

Our business contact address is not automatically the designated return location.

Please do not send a return to the business address unless our team specifically authorizes that destination.

Return Packaging

Customers should securely package returned items to reduce the risk of damage during shipment.

Include relevant accessories, tags, and packaging where reasonably available.

Retain return shipment tracking details or proof of dispatch until the return has been resolved.

Restocking Fees

Tievano does not charge restocking fees for eligible returns.

Restocking fee: $0.00 USD (0%).

Return Inspection

After a returned product arrives, we review its condition and the reason for return.

For a non-defective return, we may check for excessive wear, alteration, damage, missing components, or other circumstances affecting eligibility.

For defective or incorrect products, we will consider the reported issue and the applicable consumer rights.

Refunds

Once an eligible return has been received, reviewed, and approved, Tievano will initiate the applicable refund promptly and within any timeframe required by law.

Refunds are ordinarily issued to the original payment method used for the order.

After a refund is successfully processed, the payment provider or financial institution may require additional time to post the funds.

If you have questions about the status of a refund, contact support@tievano.shop with your order number.

Original Shipping Charges

For customer-preference returns, the customer pays the return shipping cost.

Whether the original outbound shipping charge is refundable depends on the circumstances of the return and any applicable legal requirements.

For defective or incorrectly fulfilled orders, an appropriate remedy will be determined according to the circumstances and applicable law.

Different Size or Style

If you want a different product, size, color, or style, please contact support@tievano.shop to discuss the available return procedure.

Any separate purchase remains subject to current product availability, pricing, and shipping charges.

Order Cancellations

Customers may request cancellation within 1 hour of placing the order.

A cancellation request does not guarantee cancellation if the order has already progressed beyond the stage at which it can be stopped.

If cancellation is approved and payment has been collected, the applicable refund will be issued through the original payment method.

If the order has shipped, the return process may apply after delivery.

Returns After 28 Days

Standard customer-preference returns requested after the 28-day period may not be eligible under this policy.

However, a claim involving defective, incorrectly supplied, or otherwise legally protected goods may require separate review.

Consumer Rights

Nothing in this policy excludes warranties, remedies, or consumer rights that cannot legally be restricted under applicable United States federal or state law.