Tievano respects the privacy of customers and visitors to tievano.shop. This policy describes the personal information involved in operating our online store, processing orders, assisting customers, and providing related services.
Information We Collect
Depending on how you use the website, we may collect your name, email address, telephone number, billing address, shipping address, order information, customer account information, and messages sent to our support team.
Technical information may include device identifiers, browser details, IP address, website interactions, and information collected through cookies or related technologies.
Payment Information
Payments are handled through Shopify Checkout and the applicable payment providers.
Tievano may receive limited transaction information, including payment status, payment method type, and billing details needed for order administration.
We do not require customers to send complete payment card details by customer support email.
How We Use Personal Information
We process personal information to handle purchases, verify transactions, prepare shipments, send order communications, respond to customer inquiries, manage returns and refunds, protect against fraud, maintain security, and comply with applicable obligations.
Where permitted and enabled, data may also support website analytics, service improvements, and marketing-related functionality.
Shopify Services
Our store uses Shopify to provide ecommerce services, including website hosting, checkout, customer account functions, and store operations.
Shopify processes relevant customer data in connection with these services, subject to applicable service arrangements and privacy terms.
Shopify Network Intelligence
Shopify Network Intelligence is enabled in our store settings.
Under the applicable Shopify service arrangements, information may be processed with Shopify network information to support certain services, including product improvement, advertising functionality, and personalization.
Available privacy rights and controls depend on applicable law and the specific data use.
Cookies and Similar Technologies
Our online store may use cookies and related technologies to support shopping carts, checkout, account functionality, website security, performance, and preferences.
Additional technologies may be used when analytics, advertising, or other services are enabled.
Cookie controls and notices may vary based on the customer's location and applicable law.
Service Providers
Relevant personal information may be shared with providers supporting payment processing, shipping, order fulfillment, website operations, customer communications, security, and related services.
Information shared is related to the purposes for which those services are used.
Shipping Information
Customer details such as recipient name, shipping address, and necessary contact information may be shared with delivery providers to arrange and complete shipment.
Marketing Communications
Where available, customers may choose whether to receive promotional communications.
Optional marketing messages are subject to applicable consent requirements and available unsubscribe options.
Order confirmations and shipping or refund notifications are separate from optional promotional communications.
Data Sharing and Privacy Choices
Shopify's data-sharing opt-out functionality is enabled for specified US states, including California, Colorado, and other applicable regions.
Customers can review the available choices by visiting our Your Privacy Choices page.
Privacy rights may include access, correction, deletion, or certain processing opt-outs where required by applicable law.
Data Retention
Information is retained as reasonably necessary for order administration, customer support, payment records, security, dispute management, and compliance with applicable legal requirements.
Different categories of information may have different retention periods.
Information Security
We use Shopify and relevant operational safeguards to support the protection of customer information.
No internet-based system or electronic storage arrangement can guarantee absolute security.
Children's Privacy
Our store is intended for general retail shopping and is not directed toward children under 13.
We do not intentionally operate child-directed data collection features.
International Data Processing
Although Tievano currently ships within the United States, Shopify and other service providers may process or store information in other locations as permitted by applicable law and their service arrangements.
Privacy Requests
To ask about your personal information, request access or correction, or raise a privacy concern, email support@tievano.shop.
We may request appropriate verification before responding to certain privacy requests.
Changes to This Policy
We may update this policy when our services, technology, processing activities, or applicable legal requirements change.
Updated terms will be made available through our website, with additional notice where required.
Contact Information
Store: Tievano
Website: tievano.shop
Email: support@tievano.shop
Phone: +1 703-941-2785
Business Address: 1618 East Ave, McLean, Virginia 22101, United States
Support Hours: Monday–Friday, 8:00 AM–4:00 PM, (GMT-08:00) Pacific Time (US & Canada), adjusted for daylight saving time.
Email Response: Within 24 hours.