These Terms of Service apply to your use of the Tievano online store and purchases made through our website.

By accessing our website or placing an order, you agree to these Terms of Service.

Store Use

You may use this website only for lawful purposes.

You must not interfere with the operation, availability, or security of the website or attempt unauthorized access.

Products and Information

We aim to provide accurate product descriptions, photographs, prices, materials, dimensions, and availability information.

Product appearance may vary slightly due to photography, lighting, screen settings, manufacturing variations, or other factors.

Customers should review the individual product page before purchasing.

We may correct errors and update product information when reasonably necessary.

Orders

Submitting an order does not automatically guarantee acceptance.

An order may be declined or canceled where reasonably necessary, including situations involving:

- Payment authorization issues
- Suspected fraudulent activity
- Incorrect pricing
- Inventory errors
- Shipping restrictions
- Incorrect or incomplete customer information

If payment has been collected for an order that we cancel, the appropriate refund will be processed.

Prices and Currency

Prices are displayed in U.S. dollars (USD), unless otherwise indicated during checkout.

Applicable shipping charges are displayed before checkout is completed.

Payments

Payments are processed using payment methods available through Shopify checkout.

Customers are responsible for providing complete and accurate billing information.

Shipping

Tievano currently ships within the United States only.

Orders under $30 have a $4 shipping charge.

Orders of $30 or more qualify for free standard shipping.

Processing time is normally 1–2 business days.

Estimated transit time is 3–5 business days.

Shipping and delivery times are estimates and may be affected by circumstances outside our reasonable control.

Returns and Refunds

Eligible products may be returned within 14 calendar days after delivery.

Eligible returns include free return shipping.

Approved refunds are processed within up to 10 days.

Additional conditions are provided in our Return & Refund Policy.

Intellectual Property

Original Tievano branding, website text, graphics, layouts, and other original materials may not be copied, reproduced, distributed, or commercially used without authorization except where permitted by law.

Third-Party Services

Tievano may use third-party services for ecommerce hosting, payments, delivery, analytics, and other operational functions.

Third-party services may be governed by their own terms and policies.

Changes to These Terms

We may update these Terms of Service when necessary.

The version published on the website will be the current version.

Contact

Email: Tievano@support.shop

Support hours: 9:00 AM–2:00 PM